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Return Policy
We are committed to providing you with high-quality products and a great shopping experience. To ensure your rights, we have formulated the following return policy. Please read the following carefully to understand our return process and conditions.
1. Return conditions
To be eligible for return, the product must meet the following requirements:
Unused and in original condition: The product must be unused, in original packaging and tags, without any damage or wear.
With all accessories and accessories: Please ensure that all accessories, accessories and instructions that come with the product are intact.
Provide valid proof: Please provide proof of purchase (such as order number, invoice, etc.) so that we can verify your purchase record.
2. Return period
You can apply for a return within 30 days from the date you receive the product.
3. Return process
Contact customer service: If you need to return the product, please first contact our customer service team and provide your order number and reason for return.
Get return authorization: Our customer service team will review your return request and provide a return authorization code and return address after confirmation.
Returning the item: Please return the item to the designated address along with all attachments, accessories and proof of purchase. It is recommended that you use a trackable courier service and keep the delivery receipt to provide proof when necessary.
4. Situations where returns are not allowed
The following items are not allowed to be returned:
Customized items: Items that are customized according to your requirements, unless there is a quality problem with the item.
Used or damaged items: The item has been used or damaged and cannot be restored to its original state.
Missing attachments or accessories: The item is missing any attachments or accessories.
5. Refund time
Refund processing: We will process the refund within 5 working days after receiving and inspecting the returned item. The refund amount will be returned to your original payment account.
6. Other matters
Shipping costs: You are responsible for the shipping costs incurred by the return, unless there is a quality problem with the item or we shipped it incorrectly.
Quality problems: If the item you received has a quality problem, please contact us immediately after receiving the item and we will handle it as soon as possible.
7. Contact Us
If you have any questions or suggestions about the return policy, please feel free to contact our customer service
Thank you for your trust and support!
